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What Being Emotionally Intelligent Does NOT Mean

An Emotionally Intelligent person has been described as one who has discovered the most effective way to CONTROL and USE his/her emotions to achieve improvements in performance and learning.There is however a problem what with the manner in which some people have quickly latched on to/used the argument that academic ability/IQ is not a guarantee of success in life. They loudly pronounce “getting along with others” as a critical skill/emotional competence essential for social success. While I acknowledge that “interpersonal skill” is indeed an essential skill, my observations of some of those who emphasise this “getting along with others” in order to succeed, makes me worry that they think it must be done at all and ANY cost.

 

(Published Online: 30th November 2007)

An Emotionally Intelligent person has been described as one who has discovered the most effective way to CONTROL and USE his/her emotions to achieve improvements in performance and learning.

From the above, one can correctly infer that the ability to CONTROL and USE one’s emotions to actualize set goals is what will make a person qualify to be called Emotionally Intelligent.

Daniel Goleman, author of the book titled “Emotional Intelligence” (Bantam Books, USA/Canada, 1995) mentioned a number of key attributes/qualities an Emotionally Intelligent person would typically display such as:

1. Ability to motivate him/herself towards towards achieving a set purpose(s).

2. Ability to persevere in spite of adversity of frustration i.e. things going wrong.

3. Ability to control impulses and delay gratification i.e. postpone immediate enjoyment in order to secure a long term goal e.g. financial security.

4. Mental Stamina evidenced by the ability regulate one’s moods and keep distress from swamping one’s ability to think.

5. Ability to have empathy i.e. be sensitive to the feelings or emotions of others.

6. Ability to get along with other people.

7. Ability to get into “flow” or “the zone”.

Reading through Goleman’s book, I could not help noticing that most of the attributes he outlined for an Emotionally Intelligent person are those that are required for an entrepreneur to succeed. In fact, a careful look at the lives/stories of achievement of many successful entrepreneurs reveals that they achieved their goals by displaying those attributes of Emotionally Intelligent person mentioned by Goleman!

This, in my opinion further underscores Goleman’s submission that success in life has much less to do with academic IQ and much more to do with Emotional Intelligence. The foregoing explains why – and HOW – it so happens that majority of highly successful entrepreneurs today in many parts of the world ARE school drop outs(or in some cases even UN-schooled). It also confirms that lack of formal schooling is NOT a fatal handicap towards achievement of success in life.

Emotional Intelligence Can Be Taught

It is generally agreed that unlike IQ which cannot be changed much by education, most crucial emotional competencies can be learned and improved upon – if they are taught – especially from childhood.

As was stated by Goleman in his book, academic intelligence offers almost no preparation for the shades of adversity or opportunities that life’s experiences will bring.

What Emotional Intelligence Is NOT

There is however a problem what with the manner in which some people have quickly latched on to/used the argument that academic ability/IQ is not a guarantee of success in life. They loudly pronounce “getting along with others” as a critical skill/emotional competence essential for social success.

While I acknowledge that “interpersonal skill” is indeed an essential skill, my observations of some of those who emphasise this “getting along with others” in order to succeed, makes me worry that they think it must be done at all and ANY cost.

In other words, INTEGRITY and SINCERITY of purpose/intent are NOT given any consideration. Thankfully, reading further in Goleman’s book, I was relieved to find that he had covered this issue quite comprehensively in “Chapter 8 – The Social Arts”.

Now the major danger inherent in this kind of thinking is that it inadvertently confers a cloak of credibility on insincere and manipulative individuals who exploit their social relationships for selfish ends. (E.g. to look good or gain wide approval from everyone they consider important or relevant).

That is why I believe it is important to clearly identify specific instances when “getting along with others” does not translate to being Emotionally Intelligent in the TRUE sense of the expression.

The Anchorless Social Chameleon

Goleman used this expression to describe certain individuals in society who are (as he put it) “champions at making good impressions. They are typically driven by a NEED to curry favour, earn approval of others at almost any cost – in my opinion, a negative manifestation of “getting along with others”. I say negative because it is devoid of INTEGRITY.

Below I now provide a specific example of the behaviour such individuals would exhibit:

Saying One Thing & Doing Another. Having no independent opinion. Lacking the ability (or willingness) to assert themselves EVEN when the need is obvious or apparent.

They are obsessed with “madly trying to fit in with whosoever they are with”(Re: Goleman). They do this by actively checking those they relate with for signs of what they like or want, before making a response. For instance, they would voice an opinion “guided” by what they know (or think) the person they are with wants to hear.

As Goleman stated in his book, “To get along and be liked, they are willing to make people they dislike think they are friendly with them”. (I consider this a terribly UNFULFILLING way to live life – at the mercy of every whim and caprice of others!).

Incidentally, as pointed out by Goleman, the ability to “get along” in the manner described above can be quite useful in some professions (e.g. diplomacy, sales, trial law etc). However, in “normal” society, where having integrity, sincerity, and a CONSCIENCE are (hopefully) valued, the need to strike a healthy balance between having “social polish” for getting along with others and being TRUE to oneself becomes imperative.

Anyone who loses sight of the fact that having EMOTIONAL INTEGRITY is more important and essential THAN winning social approval, does him/herself a great disservice in the long term.

To be true to yourself, and NOT be a Social Chameleon, or to have emotional integrity, you would – regardless of the possible social consequences – be willing to employ non-combative confrontation as the need may arise (and it always DOES every now and then in life) to tackle any appearances of “duplicity or denial” you detect in those you relate with. As Goleman correctly noted, the foregoing is NOT something the Social Chameleon would ever attempt - for obvious reasons.

FINAL WORDS

It is my considered opinion that the ability to maintain relationships and keep friends depends on the whatever may be the prevailing socio-cultural values in a society as they compare with the individual’s personal morals/values, principles, conscience etc.

Consider a society in which dissemination based on race, gender, tribe, ethnicity etc exist as defined by, say, a ruling class.

You (and your offspring’s) ability to succeed (financially, educationally etc) to a large extent in that environment will depend on how the prevalent discrimination rules affect you. If they favour you (E.g. you belong to the favoured group), then you are more are likely to succeed. If they don’t, then you could be “doomed” to failure!

In the latter instance, the question would be how far out on a limb would you be willing to go to challenge such discrimination and fight for redress against those who established it and who hold/use power.

This question must be considered against the likely negative consequences which could results – such as a possible loss or your freedom and even friends!

Nelson Mandela (apologies to those who know I have used his example more than once in past articles) through his struggle against apartheid provides us an excellent reference case in point, that illustrates the consequences mentioned in the preceding paragraph.

Put the question this way: How well would you be able to get along with others if you embarked on just but widely unpopular campaign such as the above? To dogmatically apply the “getting along with others” to succeed, you would have to compromise your values, principles and beliefs (e.g. close your eyes to racial injustices) in order to “keep” your friendships with those who do things you disapprove of.

Essentially, I am saying a certain “conducive” societal situation is required for effective application of the Emotional Intelligence of “getting along with others” to occur.

 
 
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